WOW cheap calls to India



Cheap calls to India Help / FAQ
 
If you cannot find an answer below please contact us.
 

Cheap calls to India  from landlines FAQ
How do I use an access number ?

Do I need to register or open an account ?

Are there any hidden costs ?
How do I pay for cheap calls to India ?
How are charges calculated ?
Why was I charged by my service provider for a call to India ?
Can I use access numbers from my mobile ?
Can I use an access number if I use other than BT service provider ?
An access number for my destination is 09; are these expensive ?
Can I use my access number from a payphone ?
Why don't I get calls to your access numbers included in my inclusive minutes ?
Are your services suitable for calling non-standard phone numbers ?
 
Cheap calls to India  from mobiles FAQ
What is SMS top up service ?

How do I top-up ?

How to call India ?
What if I have sent a text requesting a top-up, but have not received a confirmation message back ?
Is there a maximum amount of top-ups that I am allowed in one day ?
Are there any administration or subscription fees ?
Where can I find the rates for my destination country ?
What is Auto Top Up ?
Is there any expiry date ?
Can I use my calling credit from a landline or another mobile phone ?
 
Cheap calls to India  from landlines FAQ
How do I use an access number ?
Only two simple steps to start calling instantly. Choose your destination. Dial the access number then your full destination number including the country code

e.g. for India at 0.5p/min dial 08433750011 then 0091 XX XX XX XX
 
Do I need to register or open an account ?
No, there is no account to open, no extra charges, no other bills to pay and you don't need a credit card either. We offer cheap calls instantly. All you need to do is dial the correct access number then dial your international destination & you are connected. You pay your provider for calling the original access number.
Are there any hidden costs ?
We will not charge you any additional fee for using our cheap international call service to India. The price you see is the price you will pay via BT. If you use another provider or call from your mobile you should check the rate your provider charges before you make a call through our service.
How do I pay for cheap calls to India ?
You do not pay us, you pay your provider for the 0844 or 0871 call. Your usual service provider will charge you their normal call set-up fee. BT charges a 13.87p call set up fee for each call made. (Price updated on 02/04/2014).

Calls made from mobiles and other service providers may differ so please check with your provider before making a call if you are unsure.
How are charges calculated ?
Your usual service provider will charge you our advertised pence per minute. Calls are charged from time of connection to the service, not the moment the call is answered at the other end. Please hang up after a short time if your call is engaged or unanswered.
Why was I charged by my service provider for a call to India ?
Does the full international destination number show on your telephone bill? If it does show, the only way this can happen is if you press the green send key on your mobile after you’ve entered the international number. We do tell you not to do this in our user instructions. The call would have gone through your mobile network and they will charge you for the call.
Can I use access numbers from my mobile ?
Yes. But please check the rates for 08- and 09-numbers with your mobile provider. Depending on your calling plan, certain access numbers can be useful for you to make cheap or even free international phone calls from your mobile. We would advise using our SMS top-up service.
Can I use an access number if I use other than BT service provider ?
Yes you can, but if you use another provider or call from your landline you should check the rate your provider charges before you make a call through our service.
An access number for my destination is 09; are these expensive ?
09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate number charges start from as little as 5p/min and can be less than your normal international rate - this means we can offer the call to you for less!
Can I use my access number from a payphone ?
Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.
Why don't I get calls to your access numbers included in my 'inclusive' minutes ?
Many providers only include calls to geographic or mobile destinations within any 'inclusive' minutes - numbers generally beginning 01, 02, 03 and 07 - as such numbers like our access numbers are excluded and will be charged like any destinations that are not part of the package that you have arranged with your provider. It is always best to check the rate that your provider charges before you call.
Are your services suitable for calling non-standard phone numbers ?
Our services are not suitable for calling non-standard or non-geographic phone numbers (e.g. national or international freephone numbers, personal numbers, premium numbers or other audio text services) and if such calls are made, they may fail, disconnect or will be charged at rates substantially above the prices advertised.
 
Cheap calls to India  from mobiles FAQ
What is SMS top up service ?
Our SMS top up service allows you to make very cheap international calls from your mobile or landline with no need to set up an account. The service operates on a pre-pay basis and calls are made using the available credit, which can be topped up on request.

How do I top up ?

Simply text the desired top up keyword on our short code for a top up. The text message will be charged to you by your mobile provider and you will receive a confirmation message along with the local and free phone international access numbers.
How to call India ?
Simply dial any one of the access number included in the confirmation text message, listen to the message, enter the full international number - do not press send / call again. You will then be connected.
What if I have sent a text requesting a top-up, but have not received a confirmation message back ?
Generally a confirmation message is sent instantaneously, however very occasionally for example at peak times the mobile networks maybe congested which means that the confirmation message maybe delayed. Do not resend the message as you will be charged twice.
Is there a maximum amount of top-ups that I am allowed in one day ?
Yes, you cannot top-up with more than 30 in one day. Customers are limited to one top up per day.
Are there any administration or subscription fees ?
Our service can be used to call any destination in the world. A connection charge equal to the outbound rate is applied to each call. An 0800 surcharge is three pence per minute in addition to the outbound rate. 0800 access from a payphone is twenty three pence per minute in addition to the outbound rate.

Access via 0845 / 0207 is charged as your service provider's standard rate. Calls charged per minute and rounded to the nearest penny.
Where can I find the rates for my destination country ?
You can find the rates here.
What is Auto Top Up ?
Our Auto Top-up function will make sure you never run out of credit during your international calls. Once your balance falls below 1 you will be topped up again with the original amount you topped up with (5 or 10). To cancel simply text STOP to 80077 or 67400 at any time.
Is there any expiry date ?
Yes, your calling credit will expire 90 (if you top up with 10) or 60 days (if you top up with 5) after the last top-up was made.
 
Can I use my calling credit from a landline or another mobile phone ?
Yes, you can use this service to call from any landline or any mobile phone.